AI-ready operational context. I build MCP servers, retrieval layers, and knowledge structures that connect LLMs to real support and fulfillment systems, so teams can investigate issues with full context.
Recent build: MCP support toolkit connecting LLM workflows to ticketing, order, inventory, and tracking systems, reducing investigation time by ~70-80%.
Integration reliability across sales channels. I have diagnosed recurring failures in order sync, fulfillment updates, and tracking push across Shopify, Amazon, Walmart, eBay, and related channel integrations.
Systems view: most failures happen at integration boundaries between channel APIs, fulfillment logic, and carrier events, not in one isolated screen.
Startup execution with multi-role ownership. I regularly bridge support, operations, product, and engineering to convert repeated incidents into architecture and workflow improvements.